Our commitment to you

We recognize that your relationship with us is based on trust, so we place the greatest importance on respecting and protecting the privacy of our clients. Because your personal data is private information, we exercise the highest standards in safekeeping its authorized use. This means we do not sell client or prospective client information to anyone. Instead, we use your information only to complete transactions that you request or to make you aware of other products or services we offer. Hairpiece Warehouse.com is committed to disclosing how we handle and secure your personal information.

If you purchase products from us, there will be instances where we require personal information as a prerequisite to performing the completion of an order or inquiry. We will keep this information permanently and securely, with your permission. Under no circumstances will we ever lease, loan, sell or offer your information to any other entity for any reason whatsoever. Your privacy is paramount to us, so complete discretion is exercised during any transaction. As with any phone calls, mailings or e-mail communications, we identify ourselves as “HW” only- unless we are talking directly to our client. All personal phone calls or e-mail communications will occur at your request and we will never solicit you.

The information we collect

You provide personal information when you register as a Hairpiece Warehouse client, to purchase a hair replacement system(s). When you enter this information online, we may store the information, even if you don’t complete the registration or purchase. Information is received and collected automatically each time you visit the Hairpiece Warehouse.com site. We receive and collect your Internet Protocol (IP) address, the browser and operating system you use, the date and time of your visit, the pages of the site you access, and the Internet address of the web site from which you linked to our site. If you maintain an account with Hairpiece Warehouse.com and log into the site using this information, we also receive and collect your user name and password.

We use “cookies” to receive and collect certain information from clients. These are small files of alphanumeric identifiers that are transferred to your computer hard drive that enable us to recognize your browser and its parameters, help link clients to their purchase cart, and to track user behaviors and inquiries related to the site. You can disable them from the “help” section of your browser’s toolbar. But, we request that you please keep in mind this may interfere with certain features on our website, reduce the overall quality of your experience and hinder our ability to improve our web site capability over time. We also use pixel tags and web beacons in conjunction with data collection, to track what parts of our website are accessed, determine the effectiveness of our advertising campaigns with third parties, and to update our site analytics. We also receive and collect certain information when you communicate with us by phone, mail, fax or e-mail. We may also request and receive from you confirmation that you received and opened an e-mail from us.

How we handle your personal information

We do not sell information about current of former clients or their accounts to third parties. Nor do we share information about clients or former clients. We use the information we collect from you to process, track and fulfill your order(s), communicate with you regarding your order, respond to a request for information, improve our website, enhance our customer service, track customer preferences and improve and enhance our product selection.

How we safeguard your personal information

To protect your personal information, we maintain physical, electronic and procedural safeguards in keeping with industry standards and practices. All client information which we receive and collect from our clients, prospects or former clients is secured using industry standard security and encryption technology, such as Secured Sockets Layer (SSL) technology. This technology prevents information which is transmitted over the Internet from being intercepted and accessed by unauthorized parties. All information is stored on secured computers to which access is strictly restricted.

What you can do

For your protection, we strongly recommend that you do not provide your account information, user name, or password to anyone. If you become aware of any suspicious activity relating to your account, it is your responsibility to contact us immediately. We reserve the right to modify this policy at any time.

Conditions of use

Your use of the Hairpiece Warehouse.com web site is subject to the stated terms of this Privacy Policy and the Terms of Use agreement contained herein.