Privacy Policy
Effective: August 1, 2025
Hairpiece Warehouse respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you when you use HairpieceWarehouse.com or otherwise interact with us.
By using our website, creating an account, placing an order, or otherwise interacting with Hairpiece Warehouse, you agree to the terms of this Privacy Policy and our Terms & Conditions.
1. Our Commitment to You
We recognize that your relationship with us is based on trust, and we place a high importance on respecting and protecting your privacy.
We do not sell, rent, or trade your personal information to third parties for monetary consideration. We use the information you provide to process transactions, provide customer service, improve our website and services, communicate with you about your orders and account, and make you aware of products, services, and promotions that may be of interest to you.
We also understand that discretion is important to many of our customers. In our communications, packaging, and customer service practices, we strive to handle your information and orders with care and professionalism.
2. About This Policy
This Privacy Policy applies to HairpieceWarehouse.com and related products, services, communications, and customer interactions.
Our Terms & Conditions also govern your use of our website and purchases made through the website. If we update our products, services, or website practices in a way that materially changes how we collect, use, or share personal information, we will update this Privacy Policy accordingly.
3. Eligibility and Children’s Privacy
This website is intended for users age 18 and older. If you are under 18, you may browse this website only with the involvement of a parent or legal guardian. You must be at least 18 years old to create an account or place an order.
We do not knowingly collect personal information directly from children.
4. Information We Collect
We may collect personal information you provide directly to us, information collected automatically through your use of the website, and information collected through communications with us.
A. Account and Order Information
When you create an account, place an order, request information, or contact us, we may collect information such as:
name
billing address
shipping address
email address
phone number
account details
order history
communication preferences
B. Payment Information
When you make a purchase, payment information is processed through our third-party payment providers. We do not store full payment card details on our own servers unless specifically provided through a secure and authorized method.
C. Communications and Customer Service Information
If you contact us by phone, email, chat, contact form, social media, or other methods, we may keep records of your contact information and the content of your communications for customer service, follow-up, training, quality assurance, and recordkeeping purposes.
D. Website Usage Information
We may automatically collect certain technical and usage information when you visit our website, including:
IP address
browser type
device type
operating system
pages viewed
date and time of visits
referring website
website interactions
This information helps us operate, maintain, troubleshoot, secure, and improve our website and services.
5. Cookies, Pixels, and Similar Technologies
We use cookies, pixels, web beacons, and similar technologies to support website functionality, remember preferences, maintain shopping cart behavior, understand website usage, improve performance, measure marketing effectiveness, and enhance the customer experience.
These technologies may collect information about your browsing activity, device, and interactions with our website and emails.
You can usually manage cookies through your browser settings. Disabling cookies may affect certain website functions and your overall user experience.
6. How We Use Your Information
We may use your information to:
process, fulfill, and manage orders
provide customer service and respond to inquiries
create and manage customer accounts
send order confirmations, shipping updates, service updates, and other account-related communications
communicate with you about products, services, promotions, offers, newsletters, and updates
personalize your experience
improve our website, products, content, and customer service
monitor website usage and performance
prevent fraud, misuse, and unauthorized activity
comply with legal obligations
enforce our Terms & Conditions and other policies
7. Promotional Emails and Text Communications
If you create an account, place an order, sign up for our emails, request information, or otherwise provide your contact information to us, Hairpiece Warehouse may send you communications about your account, your orders, our products, our services, promotions, special offers, newsletters, and other business updates.
You may unsubscribe from promotional emails by clicking the unsubscribe link included in the email. You may also contact us directly to request removal from future promotional communications. Standard message and data rates may apply to text messages where applicable.
8. How We Share Your Information
We do not sell your personal information for monetary consideration. We may share your information only as reasonably necessary to operate our business, provide services, fulfill orders, and comply with legal obligations.
We may share information with:
payment processors
shipping carriers and delivery providers
website hosting and technology service providers
analytics providers
email and communications service providers
fraud prevention, security, and technical support providers
professional advisors such as legal, accounting, or compliance providers
law enforcement, regulators, courts, or government authorities when required or when we believe disclosure is necessary to protect our rights, customers, business, or others
We may also share information in connection with a business transaction such as a sale, merger, acquisition, reorganization, or transfer of assets.
9. Analytics and Tracking
We may use analytics and tracking tools, including Google Analytics and similar technologies, to understand website traffic, measure performance, improve user experience, and evaluate marketing effectiveness.
These services may use cookies and similar technologies to collect information about your use of the website. You can learn more about Google Analytics and available opt-out tools through Google’s privacy and opt-out resources.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
provide products and services
maintain business and financial records
comply with legal, tax, accounting, and regulatory requirements
resolve disputes
enforce our agreements and policies
When personal information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
11. Security
We use reasonable physical, electronic, technical, and procedural safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet and no method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
12. International Customers
If you access or use our website from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other jurisdictions where our service providers operate.
By using the website or providing your information, you consent to such transfer, storage, and processing, subject to this Privacy Policy.
13. Canadian Customers
If you are a resident of Canada, we may collect, use, store, and disclose your personal information in accordance with applicable privacy laws and the terms of this Privacy Policy.
Your personal information may be processed and stored in the United States by Hairpiece Warehouse or by third-party service providers, including providers involved in payment processing, shipping, delivery, website hosting, communications, analytics, or related business operations. Information processed in the United States may be subject to lawful access by U.S. courts, law enforcement, or government authorities.
14. Your Choices and Rights
Depending on how you interact with us and where you live, you may have the ability to:
update or correct certain account information
unsubscribe from promotional emails
request access to personal information we hold about you
request correction of inaccurate personal information
request deletion of personal information, subject to legal and business retention requirements
request more information about our privacy practices
To make a request, please contact us using the contact information listed on our website.
15. Do Not Track
At this time, our website may not respond to browser-based “Do Not Track” signals. Third-party services we use may handle such signals differently under their own policies.
16. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the website after changes are posted constitutes your acceptance of the updated Privacy Policy.
17. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact Hairpiece Warehouse using the contact information listed on our website.