Return & Exchange Policy
Effective Date: 08/01/2025
Hairpiece Warehouse wants customers to inspect their order promptly upon receipt and contact us right away if there is an issue. Because many of our products are customized, hygiene-sensitive, or permanently altered through services, not all items are eligible for return, exchange, or refund.
This Return & Exchange Policy explains which items may be returned or exchanged, the timeframes that apply, and the conditions that must be met.
1. Inspect Your Order Promptly
Please inspect your order as soon as you receive it.
Any concerns regarding size, base type, density, color, or other visible specification issues must be reported to Hairpiece Warehouse within 7 days of delivery. This applies to both stock and custom hair systems.
For approved stock returns or exchanges, the return shipment must be sent back within 30 days of delivery.
For custom orders, any eligible issue must be reported within the required timeframe so that corrective measures can be reviewed.
2. Stock Hair Systems
Stock hair systems may be eligible for return or exchange if all of the following conditions are met:
the request is made within 30 days of delivery
the unit is in original, unaltered condition
the unit has not been cut, brushed, washed, worn, taped, glued, dyed, colored, chemically treated, permed, thinned, trimmed, re-bleached, damaged, or otherwise altered
the original packaging, tags, plastic mold or form, and any included accessories are returned with the unit
If the customer chooses a return for an eligible stock unit:
a $15 restocking fee will apply
original shipping charges are non-refundable
the customer is responsible for return shipping costs
If the customer chooses an exchange for an eligible stock unit:
the $15 restocking fee is waived
the customer is responsible for shipping the original unit back to Hairpiece Warehouse
Hairpiece Warehouse will cover the outbound shipping cost of the replacement stock unit
exchanges may be made for another stock item, and any price difference will be charged or refunded accordingly
3. Stock Units Not Eligible for Return or Exchange
Stock units are not eligible for return, exchange, or refund if they have been:
cut
brushed
washed
worn
taped or glued
dyed or colored
chemically treated
permed
thinned
trimmed
re-bleached
damaged
altered in any way
Hairpiece Warehouse reserves the right to refuse any return or exchange request if the product is unsanitary, significantly worn, damaged, altered, incomplete, or otherwise not in eligible condition for resale.
4. Custom Hair Systems
Custom hair systems are made to the customer’s requested specifications and are non-refundable.
Because custom systems are made specifically for one customer, they are not eligible for return, refund, or exchange for reasons such as change of mind, normal production variation, or customer-submitted specification errors.
If Hairpiece Warehouse confirms a manufacturing defect or order error, the remedy will be repair, correction, adjustment, or remake at our discretion. No cash refund will be issued for custom orders.
If defects are verified, Hairpiece Warehouse may:
require the system to be returned for correction, adjustment, repair, or remake
offer one of our Stock Hair Systems at cost
5. Customer Specification Errors on Custom Orders
If a custom order issue results from specifications provided by the customer, including but not limited to size, base type, density, color, curl pattern, or other selected options, the order is not refundable.
In those situations, Hairpiece Warehouse may, at its discretion, offer a remake, adjustment, or other corrective option at a reduced price.
6. Production Tolerances and Non-Defect Variations
Because hair systems are handmade and involve natural materials and manual production processes, minor variations may occur and do not necessarily constitute a defect.
These may include slight variations in:
color tone
density
curl or wave pattern
ventilation
hair direction
base appearance
dimensions within reasonable manufacturing tolerance
7. Services
All service items are final sale.
This includes, without limitation:
base cut
haircut
thinning
perm
color
bleached knots
repair
any other service performed on a unit
Once a unit has been permanently altered through a service, it is not eligible for return, exchange, or refund.
8. Supplies
All supplies are final sale and are not eligible for return or exchange.
The only exception is if Hairpiece Warehouse shipped the wrong item by mistake. In that case, please contact us promptly so we can review and correct the issue.
9. Shedding, Wear, and Product Lifespan
Hair systems are cosmetic products with a finite lifespan. Normal shedding, wear, and changes that occur over time through use, attachment, washing, styling, maintenance, environmental exposure, or handling do not qualify a unit for return, exchange, or refund.
Once a unit has been worn or altered, it is not eligible for return, exchange, or refund due to shedding or normal wear.
10. Return Shipping and Exchange Shipping
Unless Hairpiece Warehouse made an error, the customer is responsible for return shipping costs for approved returns and exchanges.
For approved exchanges of eligible stock units:
the customer pays to return the original unit to Hairpiece Warehouse
Hairpiece Warehouse pays the outbound shipping cost for the replacement unit
For approved returns of eligible stock units:
the customer pays return shipping
original shipping charges are non-refundable
the $15 restocking fee applies
For wrong-item shipments caused by Hairpiece Warehouse, we will review and provide instructions to correct the issue.
11. Return Authorization and Review
Hairpiece Warehouse may require photos, order details, or the return of the product for inspection before approving any return, exchange, correction, or other remedy.
Returned items must be packaged securely and include the original packaging materials where required. We recommend using a trackable shipping method, as Hairpiece Warehouse is not responsible for returns lost in transit back to us.
12. Refusal of Ineligible Returns or Exchanges
Hairpiece Warehouse reserves the right to refuse any return, exchange, or corrective request if:
the item was reported outside the applicable timeframe
the item was worn, washed, altered, or damaged
the item is unsanitary
the item is missing original packaging, tags, mold, form, or included components
the claim is based on normal wear, normal shedding, or non-defect production variation
the request involves abuse, misuse, fraud, or misrepresentation
13. Contact Us
If you believe there is an issue with your order, contact Hairpiece Warehouse promptly using the contact information listed on our website so we can review the matter.